Shipping policy

FREE SHIPPING

We are glad to bring our customers great value and service. That's why we provide free shipping from our warehouses in Europe & USA by FEDEX, USPS, DHL, DPD and more carriers.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

Depending on where you live, the time may take for your exchanged product to reach you may vary.

LOST/MISSING PACKAGES

Wake Strike is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive depending on the country of destination.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped, you can also check the "Track your order" page to get more details and shipping history information.

MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT".

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.